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Desk Jockey “Leaders”

October 26, 2013 Leave a comment Go to comments
English: A desk in an office.

English: A desk in an office. (Photo credit: Wikipedia)

Behind The Desk

For some people, being bound to a desk is an inherent and perhaps unfortunate part of the work they do. But, the last place I would expect to find a lean leader is sitting behind their desk.

I recognize the need for an office and understand that managing a business does require some desk time. However, it’s amazing how some “leaders” think that that’s what it takes to run a business. If you started and run your own business, you know otherwise.

To be in touch with your business is to spend time on the front lines, with your customers,  walking the floor, and simply being with your team – not just when you think they need you. Personally, I like to see and understand what is happening directly at the source. This is not to suggest that we interfere with the normal flow of operations or bypass the hierarchy of people who are running the operation. Rather, it is an opportunity to learn what is going on first hand so we can have a meaningful discussion to make improvements or to resolve any concerns as they arise.

The Desk Jockey

Desk Jockeys, on the other hand, rely on the steady stream of paper flowing through their office, looking for discrepancies or anomalies that don’t align with their expectations. Upon discovery, desk jockeys call the responsible person or persons to their office and proceed to explain the problem and offer solutions to them without really knowing what happened.

Desk Setup June 2009

Desk Setup June 2009 (Photo credit: Trevor Manternach)

If there isn’t enough paper already, desk jockey leaders have a niche for creating more. Attempts to justify their reasons for doing so further exposes their lack of knowledge on what it means to really manage and lead their teams.

We can’t assume the system is working simply because the paperwork is correctly completed. If the system is working, does that mean the physical process is working correctly too? Furthermore, could it be that the system itself is fundamentally flawed to begin with?

No Accident

Of course, desk jockey “leaders” didn’t get their titles by accident. They have a wealth of experience – at least that’s what they tell me – that brought them to their current level of success. It’s interesting to note that I hear this more from “first time” leaders who, sooner or later, learn why it may also be their “last time” leading.

A desk Jockey may also be a “know it all” or “know about”, leaving their teams to suffer and sweat through the issues so they can fend and “learn for themselves”. Almost as though rising to the challenge will make them stronger in the long run. I can picture the analogy well – the baby chick breaking out of its shell to discover the world because to help the chick is to make it weaker than those that did it for themselves.

It’s Just NOT Lean

Desk jockey “leaders” are not fully engaged with the reality that exists within their business. If you’re wondering why morale is low and your team is not engaged, it’s very likely that you’re not engaged with them. Strangely, desk jockeys share the same frustrations as their teams. They just don’t know it.

If you’re an expert, share your knowledge and skills. If you’re not, then you have all the more reason to get out from behind the desk and learn. Having the right answers isn’t going to solve all of your problems but asking the right questions will certainly help to bring you closer.

If our mission is “To deliver the highest quality product or service at the lowest possible cost in the shortest amount of time”, then writing reports for quality deficiencies, cost overruns, or missed deliveries is a strong indication that a problem exists – not behind the desk, but in the operation itself. Meetings and reports are best replaced by real hands on root cause analysis and problem solving that is only effective at the source.

Cell phones, tablets, laptops and other technologies make it possible to conduct business from wherever you are. Run your business from the place that matters most, not your desk. As for me, if I spend 10% of my time in the office, I’ve been there far too long.

Your feedback matters

If you have any questions, comments, or topics you would like us to address, please feel free to contact us by using the comment space below or email us at LeanExecution@Gmail.com. We look forward to hearing from you.

Until Next Time – STAY lean

Vergence Analytics
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